The rapidly changing proposition in the hospitality industry is well reflected in the very appearance and services provided in the hotel. With an emphasis on personalized service the hotel offer it customers all the assistance to meet their requirements. All efforts are taken to make a peaceful and eco-friendly atmosphere in and around the hotel. Hotel Cochin Tower is owned by Mr. Hyder Haji and Mrs. Khalid Haji. Mr. P.P.Abdul Kalam a renowned Management Consultant is the Managing Director of the hotel. Mr.P.C. Shahu is the Executive Director.
The Managing Director says, "With the general Industrial scenario continuing to be under recession, now there is a greater emphasis on the tourists and their requirements." Moreover, the situation is expected to change towards the positive direction and all the necessary preparations are to be taken to tackle the new demands. A total change was needed both in the looks and in the attitudes and perspectives. The hotel thus underwent a complete renovation from lobby to rooms recently. The equipment was updated and some new features were included to meet the anticipated new demands.
Mr. Kalam is confident of facing the challenges ahead and says that the changing scenario is defining new thrust areas and they intend to tackle the situation with a continuous improvement in the nature and quality of their service.With an emphasis on personalized service, he feels that the hotel can offer its customers all the assistance to meet their requirements.